Client Success Manager

Full-time | Remote | $48k–$72k OTE

We’re hiring an Account Manager to serve as the main point of contact for our ecommerce clients.

This role is centered around communication, organization, and keeping accounts moving.

You’ll manage day-to-day client communication, answer questions, relay feedback, coordinate with our media buying team, and help keep projects on track.

This is not a media buying role.

Your job is to keep communication clear, expectations aligned, and client relationships strong.

What you’ll do

• Serve as the primary point of contact for assigned client accounts
• Handle day-to-day client communication via email, Messanger, iMessage, and calls
• Answer questions and provide updates on account activity
• Assign tasks and communicate priorities to the media buying team
• Relay questions, feedback, and approvals between clients and internal teams
• Keep projects organized and moving forward
• Help maintain strong client relationships and retention

What we’re looking for

• Strong communication skills
• Strong organization and follow-through
• Ability to manage multiple client accounts at once
• Problem-solving mindset
• Ability to stay calm under pressure
• Marketing agency experience preferred
• Ecommerce experience preferred

What makes someone successful here

• You communicate clearly and quickly
• You stay organized even with moving priorities
• You solve problems instead of creating them
• You can manage expectations well
• You keep clients informed and confident

Compensation

Base: $48k
OTE: $48k–$72k/year
Remote position